Our Blog
Print’s hangin’ in there – and will continue to do so
I was recently flipping through a friend’s People magazine when I stumbled across an interesting – and comforting – advertisement. It was a simple text ad – a bold, two-sentence headline with five short paragraphs – with a powerful message. Young adults (ages 18 to 34), like myself, are the most dedicated readers of magazines, and readership among that demographic is increasing. It equals or surpasses the over-34 counterparts in issues read per month and time spent per issue. A sign that print isn’t dead.

While the Internet has certainly crippled the circulation of major U.S. dailies, it has also enhanced the written word. According to the ad, nearly 22 percent of all new paid magazine subscriptions last year were ordered online. Some people thought the Internet would have entirely demolished print’s existence, but print’s nonetheless surviving.

I’m optimistic that print media will never fully vanish because of the tangible experience you have while holding newsprint, leafing through a magazine or engaging in longer, enterprise-related stories. New media has brought news to us in more ways than ever before, and you can now read articles no matter where you are or what you’re doing. As the new media revolution continues to strengthen in the coming years, the Internet will further energize print because the power of print will never be lost.
Are you all aboard on the Twitter train?
At first social media sites like Facebook and Twitter were dominated by individuals just looking to share some photos or thoughts with other individuals. In the past few years there has been a heavy stream of businesses jumping aboard the social media bandwagon. There are still a lot of skeptics out there that don’t think having Twitter handle or Facebook page is going to make much of a difference to their company, or it’s not right for their type of company -- and I couldn’t disagree more.

Social media is here to stay. It might be constantly changing, but this way of engaging with people from all walks of life, from all over the world, isn’t going anywhere anytime soon. Twitter recently reported that they had 125 million registered users. Imagine if you could tap into just a tiny percentage of those users? You really can if you go about it the right way!

You should definitely use the social media outlets to tell your customers about exciting company news, new products and any promotions you are running. But the key to a successful social media presence it to get down to a personal level with the customers or potential customers you engage with on these sites.

At InkHouse we have clients who do an outstanding job of this. They take the time to answer every question tweeted their way, thank those who gave their product or company praise, and do their best to make sure problems and concerns are addressed. It’s almost like another customer service channel at times, and customers are constantly turning to tweeting to a company rather than calling some robotic 800 number that usually ends up in punching the # sign over and over until your finger is numb.

These satisfied customers you just engaged with online often then take to their Twitter handles or Facebook walls and tell hundreds and even thousands of their followers how wonderful of a company yours was and that they made them feel like they mattered as a customer. Then those followers retweet it to their followers or share it with their Facebook friends, and over and over it gets retweeted and shared. Before you know it, those simple acts of customer engagements have made positive impressions on a countless number of people. Word of mouth has a whole different effect in the social media world.

Don’t even think for a second that your company’s line of business wouldn’t benefit from having a social media presence or isn’t the type of company to be tweeting. There is such a broad spectrum of companies using social media it would surprise you. I recently read an article about the growing number of plumbers using social media. They’ve been using Twitter to get advice from other plumbers, share knowledge and look for parts, as well as engage with their customers.

Still aren’t convinced you need social media? Don’t forget, consumers aren’t the only ones using Facebook and Twitter. There are countless decision makers who have a presence on social media sites. Having tools like Twitter and Facebook in your toolbox gives your company another way to start a conversation with these decision makers that some of your competitors may not have tried yet.
InkHouse Featured in Boston Business Journal
Shameless self promotion alert. InkHouse was featured today on the cover of the Boston Business Journal about our growth and hiring this year, which includes our fantastic social media team. Thanks to everyone at InkHouse for all of your hard work.
Scott Kirsner on Embargoes and the PR/Media Landscape
Meg posted a piece on the embargo debate on June 14 and today, Scott Kirsner has posted his view on this evolving issue in the PR and media world. An important issue for all PR people today.
Fred Wilson on Being Present
Thanks to Robert Scoble, I just came across Fred Wilson's Father's Day post on the importance of being present and thought I'd pass it along. A worthwhile read for all of us who are glued to our email, social networks and mobile devices 24x7.
Does privacy still exist?

Although the recent Facebook privacy issues generated quite a buzz, the growth of social media and popularity of GPS gadgets are pushing the boundaries of our privacy. I was initially very skeptical about Foursquare, but it apparently has 1.6 million members now, who voluntarily post their whereabouts. Given that so many of us now have cell phones with built-in GPS, it is difficult for marketers and advertisers to ignore these new opportunities.


Obviously, there is a fine line between leveraging location-based data and invading privacy - even though marketers insist they still need your permission to access personal information. The growing popularity of social media and smartphone applications that ask for your location does not seem to have raised much concern for the average user of social media. In fact, despite recent privacy issues, Facebook has only lost around 30,000 users


According to a recent article from The Wall Street Journal, companies do not always disclose what they do with consumers' personal data once they have access to it, and the majority of location-based applications lack privacy policies. As more consumers are willing to share their personal information down to their whereabouts, it creates serious issues and questions. As consumers become transparent in today's "privacy-less" world, marketers also need to become transparent when it comes to collecting and using such information. Thankfully, the VC investment in privacy-related start-ups has increased, which makes me optimistic about confidentiality boundaries in the future. In the meantime, I am seriously considering joining Foresquare.

Gourmet is back!
I was among many who mourned the shuttering of Gourmet magazine, both as an amateur cook and a PR professional. As we have said before here on InkLings, we value great content, and would be more than happy to pay a premium for it. There is certainly a place for mass-produced content when it comes to things that matter little or don't require thoughtful analysis. However, when it comes to cooking, I want an expert to weigh in on the best way to roast a Thanksgiving turkey, or the best possible recipe for pancakes on a Sunday morning -- thank you Ruth Reichle for showing me the way.

I am thrilled to see Gourmet in its new incarnation. At first glance at their video it looks like it will combine some social tools to make it very accessible. I am in your corner Gourmet and can't wait to see what it brings!
The Death of Journalism?
The debate about the future of journalism is heating up again. Much has been written about DemandMedia and AOL's Seed initiative, which farm out content creation to a stable of writers who are willing to create articles for small amounts on money. Today, there is more discussion about the future of Forbes.com. See this post from TechCrunch: http://techcrunch.com/2010/06/14/vox-populi-vox-forbes/

TechCrunch has noted that Forbes will be soliciting articles from "1000s of unpaid contributors" in a move similar to those I mentioned above. This would make the Forbes editors "curators of talent."

While content creation has become commoditized to a large extent, there is still a place for great journalism. The media are pressured more so than ever to get news stories out as quickly as possible, 24x7. Yet, we still find reporters who are fair and honest, even when they are writing stories that we, as PR people, might rather not see. I will take a negative story as long as it is true and fair.

I believe that there is a place for mass-produced content to coexist with good reporting. Consumers more than ever are scouring the Web for information about things ranging from the news about the BP oil spill, to how to grow the perfect rose garden. We don't need the same standards for both of these articles.

However, we do need the accountability and dedication to seeking the truth that we find in serious reporting, which still accounts for a huge chunk of the information consumers find online. We need to be able to trust our news sources. I join Meg in her recent post about her willingness to pay for the NY Times content. Sign me up!
Tricked by Ad.ly
It's commonly known that Twitter has started posting ads "in-stream" and there is a long list of content publishers lined up to serve up these ads. I am usually fairly wise to any kind of new ad, but I almost missed one today! See below for an ad from the New York Times stream that I was about to click on:

I'm not saying anything new here, but this is a great example of a compelling way to reach targeted, and engaged audiences through new approaches to advertising and marketing.






The Great Embargo Debate
Ten minutes ago a reporter from a major news outlet "accidentally" broke an embargo on a major piece of news for our client. I won't share the name of the outlet or the client, but needless to say this is an incredible frustration -- not only for me and the client, but most importantly for all the other news reporters that agreed to honor the embargo. Not surprisingly we were barraged with emails from these reporters whom we had given the release asking, "WTF"?! They get frustrated with us for "allowing" this to happen. Of course our relationship with those reporters (and the relationship of our client) is now harmed. It's a bad situation for everyone -- except for the reporter who broke the embargo who now gets the opportunity to be the first to break the major news.

Many reporters have gone on the record as saying they won't honor an embargo. And I get it. I understand how frustrating it can be for a reporter to "lose" a story to another outlet that breaks that embargo before them. But the embargo is an incredibly important tool -- and not just for PR people to control the news cycle. Offering reporters news under embargo gives them an opportunity to properly research the story and interview the key people behind the story. It gives them time to validate the story and form their own perspective. Embargoes make journalism better. News breaks and spreads so quickly these days that often stories are published without any due diligence at all. It is a competition to see who can "publish" first instead of who does it best.

So what can we do? Most importantly I think we need to show utmost respect for the reporters who keep their word and hold to embargoes and continue to offer them news in advance. However, reporters who break embargoes should be held accountable and not be given news under embargo and forced to be a late comer the next time a major piece of news comes out from that same company. It is not so much about "punishing" that reporter, but rather showing respect for the journalists who stand by their word. And perhaps most importantly, it's about helping to preserve the embargo in order to enable thoughtful, well-conceived journalism.
Does Google have Bing envy?
So today when I went to go do my usual Google search, I was greeted with an ugly background (ugly, IMHO anyway) on the Google homepage. Google gave me the option of changing the background but all I could think is "I want my old Google page back." Apparently I was not alone. Twitter and Google were trending with queries as to why Google would do this and how do you change it back. Like me, many people were thinking "WHY is Google copying Bing"? Is it possible that Google has such deep Bing envy that they would actually copy the search engine latecomer?




Anyway, Google listened and the old white, minimalist Google homepage to which we have all grown accustom is back. But the PR lesson remains: Copying your would-be competitors makes you look nervous and desperate -- and, worst of all, foolish.
NY Times: please charge me!
Last night I was with some friends who were bemoaning the fact the NY Times is going to start charging for content. It starts with the NY Times and then before we know it all kinds of media outlets will be asking us to pay to read their stories, they argued. My friends complained that this move is taking us back in time. This is the age of the Internet after all... information should be free!

I could not disagree more.

Personally I will pay for my NYTimes.com subscription with pleasure. I believe the move by the NYT to charge readers is critical step in the right direction for journalism. Good journalism comes at a price. Quality stories by thoughtful, experienced reporters cannot be generated for free. As someone who spends much of her day talking to the media, I see first hand how reporters are spread far too thin. They are covering so many beats, so many different subjects, it is simply not possible for the coverage they generate to include the rich research and expertise required for consistent, high quality reporting. What’s worse, we are seeing some of the best journalists out there being laid off because of the high salaries they have earned after years of dedication and success in their field. Sadly, many of those reporters are leaving journalism to pursue new fields.

The question is: Do we want the field of journalism to be dominated by reporters who are spread too thin? Do we want even our nation’s highest regarded publications written almost entirely by entry-level writers who fit the budget but will seek to move to a more lucrative field as they mature in their career?

The flow of information is the lifeblood of our society. I, for one, would like that information to be thoughtful, well researched and delivered by a journalist who is well paid for her experience and expertise. So the NYT can count on me to be their first full paid subscriber.
iPhone 4G leak: honest mistake or PR stunt? *Update

*Update: It appears that this strange set of circumstances was not an orchestrated PR move after all. This story is definitely far from over!

The big story this week is undoubtedly the leak of the iPhone 4G, which was reported on Monday by Gizmodo. As the story goes, an Apple software engineer brought an iPhone 4G prototype into a bar disguised in a case to appear like a regular old iPhone 3G (sounds like the beginning of a bad joke, no?). The engineer, who was celebrating his birthday, had a bit too much to drink and left the phone at the bar without realizing it. This is where things get weird. The person that came upon the phone somehow noticed something unusual about it and sold the phone to Nick Denton, CEO of Gawker Media, parent company of tech blog Gizmodo. Denton, who had previously put up an offer of $100,000 for an advance look at the iPad, apparently paid just $5,000 for this iPhone 4G prototype.

What are the odds?

The real story here is how Gizmodo came to possess this next generation iPhone in the first place. Apple is notorious for almost conspiratorial levels of secrecy around new product launches, and has not even confirmed the existence of an iPhone 4G model despite media musings around the phone’s development. So it is more than just a small mix-up when one of their engineers drunkenly leaves a carefully disguised test model of the phone in a bar. Certainly, this could be a particularly unfortunate case of carelessness on the part of a young engineer whose days at Apple could now be numbered. But it could also be that the phone was leaked by Apple intentionally to drum up some major publicity and gauge consumer reactions to the new release.

As more details emerge, it is beginning to look more and more that the leak was a true result of human error, and not a sly move on the part of Apple’s PR machine. Gizmodo reportedly received a letter from Apple attorneys requesting the immediate return of the phone, and Gizmodo has complied. With this strange tale at its apparent end, there is one thing that is clear. Whether or not the leak was intentional, this entire saga has left Apple fans clamoring for more details about the phone’s release, and has only served to enhance the cloak and dagger mystique that the marketing geniuses at Apple have cultivated for so long. And I think we all know that you can’t buy that kind of publicity.

Creativity

Sometimes a little creativity goes a long way toward achieving your goals. A little fun from InkHouse to start off a nice warm weekend. Happy Spring!

- Beth
InkHouse's new home is complete
It's been a long journey as we built out our new space at the Watch Factory in Waltham, but we are moved in, everyone (finally) has a desk and we think we're ready for our first close-up.


The Right Way to Handle a Potential Crisis

Kudos to TechCrunch for properly handling a situation that could have snowballed into a crisis. As always, the right PR decision is to be up front and address the situation immediately.


- Beth

TechCrunch covered us! Now what?

Welcome to InkLing, the new InkHouse blog where we will answer your questions. The world of PR and marketing changes virtually every time I turn around. This is both exciting as new media afford new vehicles for communicating with target audiences, but they also create a lot of noise, making it sometimes difficult to raise your message above the din. Here, we will do our best to help navigate the twists and turns with posts from various members of the InkHouse team. We want to answer your questions, which you can send to us at inkling [at] inkhouse [dot] net.


Our first question is one we hear all of the time from new startup clients in particular –

TechCrunch covered us! Now what?


Many start-ups dream of coverage in TechCrunch, Gizmodo and many of the other major blogs, and this is a good goal. They also dream of amassing thousands of Twitter followers who will make the company an overnight hit. Don’t get me wrong, Twitter and top blogs reach an important, large and connected community of early-adopters and influencers (see TIME’s list of the top blogs of 2009). They also provide an important vehicle for communicating core innovations and market traction such as venture financing, usage data, etc.


However, mass consumer adoption requires a broad range of PR tactics, including early traction in the blogsphere and social media. We must think about how the average consumer finds information and reach those people where they are, not just where we are. This requires you to know exactly who your target audience is. Are you trying to reach females between the ages of 18 and 24 or is it an older, more liquid audience of males ages 30-45 who earn $100,000 or more?


To extend your story beyond that of a cool start-up to one that has real relevance to everyday people requires an entirely different approach to PR that looks past the technology to the person using it. The story that gets you in TechCrunch is most often not the story that will get you on the Today Show. Consumer outlets want consumer stories – they want to know how Jane Wilson in Tulsa used a new Web service to connect with her long-lost friend in San Diego. They want to know how Steve Munro created his own business using another new service and paid off his mortgage in three months. They need the drama that can only come from the human stories.


The lesson: build out your story for early adopters and business audiences using metrics, proof points, financing news and anything else you can to demonstrate market traction. But when it comes to truly building your consumer-facing venture, look at your customers and find the stories that make your company come to life.


- Beth